Website Policy
This policy outlines how virginiabeds.com collects, uses, maintains, and discloses information collected from users on the virginiabeds.com website. This Privacy Policy applies to the website and all products and services offered by VirginiaBeds.
Any dispute or claim arising out of or in connection with this website shall be governed by and construed in accordance with the laws of Egypt.
Egypt is our country of residence.
If you pay for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secure connection.
The cardholder must retain a copy of transaction records and merchant policies and rules.
General Conditions
If we sent you the wrong product, or the product is defective, we will accept returns free of charge on the same day, provided that:
The products are returned in the original packaging,
The packaging has never been opened, i.e., sealed.
The product shows no signs of use,
The sealed invoice is attached.
Refund and Cancellation Policy:
- If you change your mind after ordering, you may cancel your order within the same day or, in any case, the return request must be made within 14 days of delivery. You will only be charged the shipping fee for the exchange request.
- Refunds will only be made through the original payment method.
- A 3% processing fee applies to canceled orders made with a credit card.
- If your product meets the above conditions, please contact our customer service, and they will guide you through the process of shipping the product back to us.
Please note that if the returned product does not meet the above conditions, it will be rejected and shipped back to you.
After our after-sales department approves, you will be able to:
Exchange your order for another Virginiabeds product, or receive a cash refund or bank transfer.
1. What if I change my mind?
Please contact customer service to follow up on the return process (the above terms apply).
2. What if my product is defective?
Please call customer service on 01288110666.
We will inspect the case to verify the defect and respond to you as soon as possible.
In any case, the return request must be processed within 14 days of delivery.
3. What if I was sent the wrong item?
We apologize for any inconvenience. Please contact our customer service; we will guide you through the return process (the above terms apply).
Order Pickup Policy
If you have any questions regarding the current status of your order, you can contact customer service on 01288110666 from 8 AM to 6 PM.
It is possible to cancel your order, but only if your order has not yet been dispatched to the courier company. Be careful, this happens very quickly! In this case, please always contact customer service by phone at 01288 110666. Or, if you have already received your Ricrac product, you can easily request a return label by emailing info@virginiabeds.com, indicating the reason for your refund request.
If you would like to change your order delivery address, please contact customer service via the hotline at 01288 110666.
Privacy Statement
On our website, you can order VirginiaBeds products and subscribe to our newsletter.
We also use cookies when you visit our website.
This means that in certain cases, we record your details as a visitor.
What do we do with this data? What is the basis for using this data? We would like to inform you of this.
Information about your order
To place your order, we need your name, email address, address(es), payment details, and sometimes your phone number. With this information, we can deliver your order and keep you informed. We also provide your data to others when necessary for an order, for example, for delivery services. Therefore, our legal basis for processing this data from you is to fulfill our contractual agreements. We would not be able to fulfill your order without this information. We always process your payment data in a secure payment environment.
Do you pay by credit card? Your credit card information will then be sent to an online payment acceptance center from our secure environment. They process our credit card payments. We do not see your credit card details; acceptance only tells us whether your payment was successful. We only pass your data to other parties when necessary for our services. We engage these parties: delivery partners, payment partners, and IT service providers. We engage media and advertising agencies and research agencies to show you targeted ads and to verify whether people are happy with our products. The parties who access your data may only use it to perform a service on our behalf. They may not use this data for other purposes. We enter into agreements with these parties in the processing of these agreements.
